Contracted Clients:
If you have a current support contract with us, Please Log into your Customer Portal. Once logged in, go to Service | New Ticket to create a support ticket. Once created, one of our support technicians will contact you shortly.
NOTE: If you do not yet have a login to your portal, please Contact Us to have us create one for you!
Customers:
If you do not currently have a support contract with us, we would still be happy to help you. please send an email to our support team using the following guidelines.
When reporting an issue, please include the following information:
Nature:
_____ Broken, used to work
_____ Broken, never worked or never tried it before
_____ Add or remove software
_____ Need new capability
_____ Hardware making unusual noises
Scope:
_____ Just me
_____ At least one other person in addition to me
_____ Everyone
Severity:
_____ Nuisance, but have a workaround or no substantial impact on productivity
_____ Application not available, can’t perform a key job requirement
_____ System down, can’t work
Detailed Notes: (please include any error codes you received)
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