How to Report an Issue

Contracted Clients: If you are a contracted supported client, please log into your account and create a ticket. One of our support technicians will contact you shortly.

Customers: If you do not currently have a support contract with us, please send an email to our support team using the following guidelines.

When reporting an issue, please include the following information:

Nature:
_____ Broken, used to work
_____ Broken, never worked or never tried it before
_____ Add or remove software
_____ Need new capability
_____ Hardware making unusual noises

Scope:
_____ Just me
_____ At least one other person in addition to me
_____ Everyone

Severity:
_____ Nuisance, but have a workaround or no substantial impact on productivity
_____ Application not available, can’t perform a key job requirement
_____ System down, can’t work

Detailed Notes: (please include any error codes you received)

_____________________________________________________________________

What can you expect from Stepping Forward Technology?

Stepping Forward Technology will respond within 24 hours. For contracted supported clients, our response times will vary depending on the agreement.

Support Options

Contact Information:

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